1.Who handles refunds
When you buy a digital product on Stashq, Stashq is the merchant of record and issues the tax invoice in its own name. Stashq processes all refunds, while giving the creator a 48-hour window to review and respond to your refund request.
2.Refund windows
Refund terms are set per product and shown on the product page before you pay as well as on your purchase receipt. Each product uses one of three settings:
- 7-day refund window: You can request a refund within 7 days of purchase.
- 3-day refund window: You can request a refund within 3 days of purchase.
- No refund requests: Standard refund requests are not accepted for that product, except for delivery or payment failures, which are always covered (see section 6).
Once the refund window closes, the request button on that purchase is disabled. If you experience a technical or delivery issue, you can still contact us under section 6.
3.How to request a refund
Open the purchase in your library and use the refund request section. You do not need an account: if you checked out as a guest, the link in your receipt email opens the same purchase page where you can submit a request.
Include the reason for your request. This opens a message thread on the purchase so you and the seller can communicate directly in one place.
4.The 48-hour response window
Once you submit a refund request, the seller has 48 hours to respond:
- Approved: Stashq issues a full refund to your original payment method.
- Declined: The seller's reason is recorded on your purchase page. If you disagree with the decision, email hello@stashq.in.
- No response within 48 hours: Stashq issues a full refund automatically.
The full 48-hour response timer applies as long as your request is submitted before the product's refund window closes.
5.Downloaded files and access
Downloading a file does not void your eligibility to request a refund within the product's refund window.
Once a refund is issued, your library access to the product ends and your license to use the downloaded files is terminated.
6.Automatic and exception refunds
Two situations are covered regardless of the product's refund setting:
- Delivery or file issues: If a file cannot be accessed, is materially different from its description, or you were charged without receiving access, we will resolve the issue or refund your purchase regardless of the product's refund policy.
- Unfulfilled payments: If your payment is captured but the order cannot be completed (for example, if the last copy of a limited-quantity product sold out simultaneously), Stashq refunds the payment automatically.
7.How refunds are paid back
Refunds are always for the full amount paid, including GST, and are returned to your original payment method. Stashq does not issue partial refunds.
Processing times depend on your bank or card issuer. You can track the status of your refund directly on your purchase page.
If you reviewed the product, your review is removed from the public product page when the refund is completed. It remains visible to you on your purchase record in your library (see section 8 of the Terms & Conditions).
8.Cancelling a seller plan
Paid seller plans are billed as recurring subscriptions and can be cancelled at any time from your billing settings.
Cancellation takes effect at the end of your current paid billing period. You retain your plan benefits until the period ends, and partial billing periods are not refunded. Once the period ends, Stashq's margin returns to 8% of each sale and your products remain listed.
9.Fraud and abuse
We may decline refund requests and restrict or suspend accounts where we detect fraudulent or abusive behaviour, such as repeatedly purchasing, downloading, and requesting refunds across products.
10.Getting help
To request a refund on an eligible purchase, use the refund section on your purchase page in the library so the 48-hour response timer starts immediately. For other billing questions or to appeal a declined refund request:
- Email hello@stashq.in
- Include the email address used at checkout and your order or transaction ID
- Describe the issue and attach screenshots if helpful